Return, Replacement & Refund Policy

Effective Date: [Insert Date]

At Shiva Aura Rudraksh, we are committed to providing authentic Rudraksha beads, malas, bracelets, and spiritual products of the highest quality. Please read our policy carefully before placing an order.

1. Replacement Policy

We offer a 24-hour replacement policy, which means you have 24 hours from the time of delivery to report any issue and request a replacement.

Important Policy Guidelines

  • An unboxing video is mandatory for all replacement requests.

  • The video must clearly show the sealed package being opened and the product being inspected.

  • Replacement requests submitted without a complete unboxing video may not be accepted.

  • All replacement requests are subject to verification and approval by our quality team.

2. Eligible Cases for Replacement

A replacement may be approved only in the following situations:

a) Wrong Product Received

If you receive a product different from what you ordered, supported by a valid unboxing video.

b) Damaged Product Received

If the product arrives physically damaged during transit and is verified through the unboxing video.

c) Missing Item in Order

If any item is missing from your order and the issue is supported by the unboxing video.

3. Non-Eligible Cases

Replacement, return, or refund requests will not be accepted for:

  • Personal preferences or change of mind.

  • Natural variations in Rudraksha size, shape, color, texture, or appearance.

  • Products that have been used, worn, energized, washed, altered, or damaged by the customer.

  • Products returned without original packaging, certificates, tags, or accessories.

  • Requests raised after 24 hours of delivery.

  • Spiritual expectations, beliefs, or personal experiences associated with Rudraksha products.

  • Minor color differences due to photography, screen settings, or natural product variations.

4. Authenticity & Natural Product Disclaimer

All Rudraksha beads and spiritual products sold by Shiva Aura Rudraksh are natural products. Since Rudraksha beads are sourced from nature, slight variations in size, shape, color, texture, and surface markings are normal and do not qualify as defects.

Such natural variations are considered a sign of authenticity and are not grounds for replacement, return, or refund.

5. Cash on Delivery (COD) Orders

For Cash on Delivery orders where a partial advance payment is collected:

  • The advance payment amount is non-refundable.

  • If the order is returned to origin (RTO) due to customer unavailability, refusal, or incorrect address, the advance amount may be adjusted against a future order at the discretion of Shiva Aura Rudraksh.

6. Return Process

To request a replacement:

  1. Contact our customer support within 24 hours of delivery.

  2. Share your Order ID along with:

    • Unboxing video

    • Product photographs

    • Description of the issue

  3. Our team will review the request.

  4. If approved, we will provide further instructions regarding pickup or replacement.

The decision of Shiva Aura Rudraksh regarding replacement eligibility shall be final.

7. Return Shipping

  • If a return pickup service is available for your location, we will arrange the pickup.

  • If pickup service is unavailable, customers may be required to ship the product back to us.

  • Replacement products will be dispatched after successful inspection and approval.

8. Refund Policy

As our products are spiritual and personal-use items, we generally do not offer refunds.

Refunds may only be considered in exceptional situations, such as:

  • Product unavailable after order confirmation.

  • Duplicate payment received.

  • Wrong item repeatedly delivered despite replacement attempts.

  • Other circumstances approved by management.

If a refund is approved:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days depending on banks and payment gateways.

9. Non-Returnable Products

The following products are non-returnable and non-refundable:

  • Energized or consecrated Rudraksha products.

  • Customized products.

  • Personalized malas, bracelets, or spiritual accessories.

  • Gift cards and promotional items.

  • Products purchased during special clearance or sale events.

10. Exchange Policy

We currently do not offer direct exchanges.

If a replacement request is approved, a replacement product will be shipped. Otherwise, customers may place a new order separately.

11. Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 24 hours along with the required unboxing video so that we can resolve the issue promptly.

12. Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

Shiva Aura Rudraksh
Website: www.shivaurarudraksh.com
Email: [Your Support Email]
WhatsApp/Phone: [Your Contact Number]

We strive to ensure every customer receives authentic and spiritually meaningful products with complete satisfaction.

A small recommendation: for a Rudraksha website, a “No Return, Only Replacement for Damaged/Wrong Products” policy is generally stronger and more common than allowing size or preference-based returns. It helps reduce misuse while remaining customer-friendly.