5-Day Easy Window
Request a replacement or return within 5 days of delivery.
Hassle-Free Returns & Exchange Policy
At Shivaura Rudraksh, your trust and peace of mind are sacred to us. We strive to provide a seamless and transparent return, exchange, and replacement experience.
100% Free Replacement
Immediate replacement for damaged, defective, or incorrect items.
Fast Refund Processing
Refund initiated within 24-48 hours after quality check.
Reverse Pickup Support
Hassle-free doorstep pickup arranged across 19,000+ pin codes.
1. Return & Exchange Eligibility
- Items must be in original condition, unworn, with all original certificates, sacred packaging, and tags intact.
- Natural Rudraksha beads and gemstones naturally have slight variations in texture/color which are signs of authenticity, not defects.
2. Damaged, Broken, or Incorrect Items Received
If an item arrives damaged in transit, devotees simply need to share an unboxing photo/video on WhatsApp (+91 6389488182) or submit a ticket within 48 hours of delivery. A brand-new replacement is dispatched at zero extra cost.
3. How to Initiate a Return or Replacement
A simple 3-step process from Varanasi HQ:
1
Share your request
Go to our Contact page or WhatsApp (+91 6389488182) and provide your Order ID & reason with photos.
2
We approve & pick up
Our support team approves the request within 24 business hours and schedules a reverse pickup.
3
Replace or refund
Once inspected at our Varanasi facility, replacement is dispatched or refund is initiated.
4. Refund Policy & Timelines
- Prepaid Orders (UPI, Cards, NetBanking): Credited back to original source account within 5-7 working days.
- Cash on Delivery (COD) Orders: Refund transferred directly to your Bank Account via NEFT/UPI after sharing bank details.
Frequently Asked Questions
How do I track my return pickup?
Once reverse pickup is scheduled, use the AWB shared by our team on the Track Order page to follow live courier scans until the parcel reaches Varanasi HQ.
Are there any reverse shipping charges?
There are zero reverse shipping charges for damaged, defective, or incorrect items. Size exchanges are also picked up at no extra cost across 19,000+ pin codes.
Can I exchange my bracelet/ring for a different size?
Yes. Seamless size exchange is available within the 5-day window, provided the piece is unworn with original packaging and certificates intact. Share your Order ID and the required size with support.